MAN Global

Information on the “EU Data Act”

Man on the phone with laptop on the table

Data is generated constantly, everywhere. Our vehicles also generate and send data. We use this general data for numerous data-based products and services that support your fleet management.  

The EU Data Act, which has been in effect since 12 September 2025, requires a legal basis for the use of your non-personal data by us as a manufacturer of networked products and services.

The following End User Licence Agreement ("EULA"), together with the MAN T&Cs, constitutes the legal basis for the use of your data by MAN Lorry & Bus SE in conjunction with our connected products and services.  

The EULA can be found below, via the RIO Portal and via the MAN sales organisation.

If you would like to opt out of the use of non-personal data, please fill out the EULA objection form below and send it to the email inbox specified in the form.

EULA (End User License Agreement)

EULA objection form

Change of ownership

You will find further information below.

Your decision makes a difference

Make the right choice and avoid unnecessary disadvantage. If you refuse data processing, this will result in the following restrictions for you:

Data-based services such as MAN ServiceCare can no longer be used. Problems are detected later, maintenance requirements are no longer proactively reported. This increases the risk of unplanned downtimes and can reduce the operational readiness of your vehicles.

Faults can only be analysed remotely using the vehicle data and prepared for the workshop visit. If this information is not available, longer repair and downtimes are incurred.

Without complete data, it is difficult to trace a warranty claim. This leads to longer processing times, numerous queries and additional documentation.

Our digital services are based on your vehicle data. If you refuse data processing, we are not permitted to use this data and must disable services that have already been booked.

1. Access to data

According to the EU Data Act, data access is provided by MAN Lorry & Bus SE in cooperation with Volkswagen Group Info Services, a wholly owned subsidiary of Volkswagen AG. You can also find detailed terms of use and other options for data products for specific purposes (fleet, non-captive leasing, etc.) on this dedicated website.

MAN Truck & Bus customers can submit data requests for their MAN Truck & Bus fleet and share data with third parties.

Depending on the vehicle or existing RIO registration, there are different ways to request vehicle data:

  • For MAN customers (including trucks and buses) with an existing RIO account and activated MAN vehicles, the data request can be made directly via the following link: 
    RIO Marketplace | Customer Centre (direct link to data request: RIO | man-euda-frontend)                        
    A login is required; user groups such as administrators and fleet managers have access rights.
  • MAN customers with networked products (e.g. Trucks & Buses with RIO Box) who are not yet registered on RIO, please follow the following steps to self-register on the RIO platform:
  • MAN customers with special applications (e.g. MAN engines) and MAN Van customers with a RIO box (TBM3), please contact RIO Support via the form.

Please note that the data query for MAN Van customers (TGE) is carried out via Volkswagen Group Info Services (VW GIS) and is therefore different from the process for Truck & Bus customers. Further information on this can be found under point 3. Vans.

2. Information about vehicle data (Truck, BUS)

a) Overview of product data

  • Trend data
  • Diagnostic fault codes (DTCs)
  • Diagnostic data (DIDs (ambient conditions, defects, vehicle condition, etc.))
  • Performance of the individual components
  • Usage data
  • Sustainability data
  • Speed and location/position in different formats and decisions
  • Mileage
  • Distance travelled
  • Fuel consumption
  • Driving time
  • Standstill time
  • Trailer data
  • Ambient conditions (temperature, weather conditions, etc.)
  • Oil temperature
  • Ambient temperature, engine speed
  • Directional forces
  • Acceleration masses
  • Fluid levels
  • Tyre pressure (including from TPMS valve)
  • Malfunctions and defects in critical system components (including fault codes)
  • System response (e. g. activation of the emergency brake and stability control)
  • Information about events that damage the connected product
  • Status of the function of the electric vehicle or the internal combustion engine, stop/start status, automatic wiping/light, etc.
  • Some information displayed in the vehicle: Vehicle speed (display on the dashboard), fuel level (display on the dashboard)
  • Accident logs and other data from the vehicle software
  • Extended driver assist data
  • Data on interaction between human and vehicle
  • Wiper on manual command,
  • Triggering and status of components of the vehicle: Handbrake (on/off), windscreen wiper, use of air-conditioning system, vehicle/door/window locked/unlocked...
  • Data from simple trigger (periodic, key_on/key_off...)
  • Wheel speed sensor signal
  • Wheel revolution per minute
  • Voltage and intensity at the electric engine input
  • Direct physical measurement of sensors, including formatting and scaling, units

  • Trend data
  • Diagnostic fault codes (DTCs)
  • Diagnostic data (DIDs (ambient conditions, defects, vehicle condition, etc.))
  • Performance of the individual components
  • Usage data
  • ITS data
  • Sustainability data
  • Speed and location/position in different formats and decisions
  • Mileage
  • Distance travelled
  • Power consumption
  • Driving time
  • Standstill time
  • Sum of charging times
  • Trailer data
  • Ambient conditions (temperature, weather conditions, etc.)
  • Oil temperature
  • Ambient temperature, engine speed
  • Directional forces
  • Acceleration masses
  • Fluid levels
  • Tyre pressure (including from TPMS valve)
  • Battery status
  • Battery conditions (due to charging cycles and other charging and discharging data)
  • Environmental conditions of the battery (due to temperature, pressure and other environmental factors)
  • Battery level
  • Discharge level
  • Number of charging cycles
  • Location of cargo
  • Charging time
  • Speed of the load
  • Charging capacity
  • Regenerative brake output
  • Malfunctions and defects in critical system components (including fault codes)
  • System response (e. g. activation of the emergency brake and stability control)
  • Information about events that damage the connected product
  • Status of the function of the electric vehicle or the internal combustion engine, stop/start status, automatic wiping/light, etc.
  • Some information displayed in the vehicle: Vehicle speed (display on the dashboard), fuel level (display on the dashboard)
  • Accident logs and other data from the vehicle software
  • Extended driver assist data
  • Data on interaction between human and vehicle
  • Wiper on manual command,
  • Triggering and status of components of the vehicle: Handbrake (on/off), windscreen wiper, use of air-conditioning system, vehicle/door/window locked/unlocked...
  • Data from simple trigger (periodic, key_on/key_off...)
  • Wheel speed sensor signal
  • Wheel revolution per minute
  • Voltage and intensity at the electric input of the motor
  • Direct physical measurement of sensors, including formatting and scaling, units

  • Trend data
  • Diagnostic fault codes (DTCs)
  • Diagnostic data (DIDs (ambient conditions, defects, vehicle condition, etc.))
  • Performance of the individual components
  • Usage data
  • ITS data
  • Sustainability data
  • Speed and location/position in different formats and decisions
  • Mileage
  • Distance travelled
  • Hydrogen consumption
  • Driving time
  • Standstill time
  • Trailer data
  • Ambient conditions (temperature, weather conditions, etc.)
  • Oil temperature
  • Ambient temperature, engine speed
  • Directional forces
  • Acceleration masses
  • Fluid levels
  • Tyre pressure (including from TPMS valve)
  • Malfunctions and defects in critical system components (including fault codes)
  • System response (e. g. activation of the emergency brake and stability control)
  • Information about events that damage the connected product
  • Status of the function of the electric vehicle or the internal combustion engine, stop/start status, automatic wiping/light, etc.
  • Some information displayed in the vehicle: Vehicle speed (display on the dashboard), fuel level (display on the dashboard)
  • Accident logs and other data from the vehicle software
  • Extended driver assist data
  • Data on interaction between human and vehicle
  • Wiper on manual command,
  • Triggering and status of components of the vehicle: Handbrake (on/off), windscreen wiper, use of air-conditioning system, vehicle/door/window locked/unlocked...
  • Data from simple trigger (periodic, key_on/key_off...)
  • Wheel speed sensor signal
  • Wheel revolution per minute
  • Voltage and intensity at the electric input of the motor
  • Direct physical measurement of sensors, including formatting and scaling, units

  • Trend data
  • Diagnostic fault codes (DTCs)
  • Diagnostic data (DIDs (ambient conditions, defects, vehicle condition, etc.))
  • Performance data of the vehicle, trailer, superstructure, engine and other products (including information on vehicle components, fuel consumption, brake consumption, gearbox, battery consumption, engine data, etc.)
  • Usage data
  • ITS data
  • Sustainability data
  • Basic vehicle data
  • System control
  • HV system states
  • Driveline states
  • Auxiliary unit states
  • Environment/surroundings
  • Location
  • Speed and location/position in different formats and decisions
  • Driving behaviour (including driving patterns, geographical location, operating times and preference settings)
  • User profile / driver analysis
  • Mileage
  • Distance travelled
  • Fuel consumption
  • Driving time
  • Standstill time
  • Ambient conditions (temperatures, weather conditions, etc.)
  • Oil temperature
  • Ambient temperature, engine speed
  • Directional forces
  • Acceleration masses
  • Fluid levels
  • Tyre pressure (including from TPMS valve)
  • Suspension/running gear systems
  • Malfunctions and defects in critical system components (including fault codes)
  • System response (e. g. activation of the emergency brake and stability control)
  • Information about events that damage the connected product
  • Status of the function of the electric vehicle or the internal combustion engine, stop/start status, automatic wiping/light, etc.
  • Some information displayed in the vehicle: Vehicle speed (display on the dashboard), fuel level (display on the dashboard)
  • Accident logs and other data from the vehicle software
  • Extended driver assist data
  • Data on interaction between human and vehicle
  • Door condition
  • Wiper on manual command,
  • Triggering and status of components of the vehicle: Handbrake (on/off), windscreen wiper, use of air-conditioning system, vehicle/door/window locked/unlocked...
  • Data from simple trigger (periodic, key_on/key_off...)
  • Wheel speed sensor signal
  • Wheel revolution per minute
  • Voltage and intensity at the electric input of the motor
  • Direct physical measurement of sensors, including formatting and scaling, units
  • Analysis of the battery pack
  • Analysis of battery cells
  • Data logger

  • Trend data
  • Diagnostic fault codes (DTCs)
  • Diagnostic data (DIDs (ambient conditions, defects, vehicle condition, etc.))
  • Performance data of the vehicle, trailer, superstructure, engine and other products (including information on vehicle components, fuel consumption, brake consumption, gearbox, battery consumption, engine data, etc.)
  • Usage data
  • ITS data
  • Sustainability data
  • Basic vehicle data
  • System control
  • HV system states
  • Driveline states
  • Auxiliary unit states
  • Suspension/running gear systems
  • Speed and location/position in different formats and decisions
  • Mileage
  • Distance travelled
  • Power consumption
  • Fuel consumption
  • Driving time
  • Standstill time
  • Total number of charging times
  • Total number of charging cycles
  • Ambient conditions (temperatures, weather conditions, etc.)
  • Oil temperature
  • Ambient temperature, engine speed
  • Directional forces
  • Acceleration masses
  • Fluid levels
  • Tyre pressure (including from TPMS valve)
  • Battery conditions (due to charging cycles and other charging and discharging data)
  • Environmental conditions of the battery (due to temperature, pressure and other environmental factors)
  • Battery level
  • Depth of discharge
  • Charging location
  • Charging time
  • Charging speed
  • Charging capacity
  • Regenerative brake output
  • Charging and preparation states (comfort)
  • Battery pack analysis
  • Battery cell analysis
  • Malfunctions and defects in critical system components (including fault codes)
  • System response (e. g. activation of the emergency brake and stability control)
  • Information about events that damage the connected product
  • Status of the function of the electric vehicle or the internal combustion engine, stop/start status, automatic wiping/light, etc.
  • Some information displayed in the vehicle: Vehicle speed (display on the dashboard), fuel level (display on the dashboard)
  • Accident logs and other data from the vehicle software
  • Extended driver assist data
  • Data on interaction between human and vehicle
  • Door condition
  • Wiper on manual command,
  • Triggering and status of components of the vehicle: Handbrake (on/off), windscreen wiper, use of air-conditioning system, vehicle/door/window locked/unlocked...
  • Data from simple trigger (periodic, key_on/key_off...)
  • Wheel speed sensor signal
  • Wheel revolution per minute
  • Voltage and intensity at the electric input of the motor
  • Direct physical measurement of sensors, including formatting and scaling, units
  • Data logger

Format:

In general, the formats for the above data types are the following:

  • CAN frames
  • DBC files
  • Protobuf (Protocol Buffers)
  • XML

Estimated volume:

MAN networked products offer different versions and customisation options. The generally estimated volume of data generated in our networked products depends to a large extent on the individual vehicle parameters (including, but not limited to, version, equipment, type of use, modifications, digital service bookings).

b) Data generation

All types of networked products are able to generate data continuously and in real time.

c) Data storage

Networked products store data on board and are able to send data to backends. The retention period of the collected data depends on the type of data and the use case. Data can be stored on the current backends for up to 10 years.

3. SPECIAL FEATURES OF THE VAN

MAN Van customers (TGE) are asked to submit data requests via VW GIS: https://eu-data-act.drivesomethinggreater.com/de/en/eu-data-act.html including further information, in particular details about the type of data, formats and estimated volume.

Information on the processing of your personal data can be found in the following document

User types

The EU Data Act defines different types of users, each with specific rights and obligations in relation to data access and management. Whether you are a private individual, company, third party, or government agency, your role determines how you can interact with and use generated data.

A private individual who owns a connected vehicle, has a contractually transferrable right of use or uses a corresponding service.

Your rights and options:

  • Request your data: Receive a copy of your historical vehicle data
  • Individual data access: Select specific data points to access or share
  • Allow third parties access: Grant third-party access to certain data
  • Check and change your approvals in the “Brands” ID Portal

Go to the EU Data Act Portal

https://eu-data-act.drivesomethinggreater.com/de/en/eu-data-act.htm

A company or organisation that owns a connected vehicle, has a contractually transferrable right of use or uses a corresponding service.

Your rights and options:

  • Access to comprehensive vehicle data: Receive vehicle or service-generated data of your vehicles
  • Secure data exchange: Enable controlled exchange with partners and service providers

Go to the VW GIS AG Data Hub
drivesomethinggreater.com/eu-data-act

A company or organisation (e.g. insurance, service provider), which receives access to generated data at the request of the user.

Your rights and options:

  • Request data access: Request relevant data for your product or service (e.g. for personalised insurance rates)

Go to the VW GIS AG Data Hub

drivesomethinggreater.com/eu-data-act

Further information can be found at the following link:

Got to the pre-contractual information website

https://eu-data-act.drivesomethinggreater.com/de/en/service/pre-contractual-information.html


Go to pages on the processing of personal data

https://eu-data-act.drivesomethinggreater.com/de/de/service/brands-privacy-notice.html

4. Body manufacturers

As part of the EU Data Act, you as a customer also have the right to obtain information from body manufacturers about the data generated or processed by their systems.

As the MAN Lorry & Bus SE does not usually have direct access to this data, please contact the body manufacturer directly to assert your rights under the EU Data Act.

5. Authorities and public bodies

Requests from public bodies in accordance with Art. 14 et seq. EU Data Act

Who can request it?

The public authorities, the European Commission, the European Central Bank and EU institutions are eligible to request the information.

 

What requirements must be met?

In accordance with Section 15 Para. 1 of the Data Act, proof is required of an exceptional need to use certain data in order to perform tasks in the public interest. This applies particularly in the following cases:

1) Public emergency (Section 15 Para. 1(a)

2) Fulfilment of a legally prescribed task without an emergency (Section 15 Para. 1(b)

For further information on the legal requirements, please refer to the current text of the regulation.

 

How can requests be made?

Request in accordance with Section 14 et seq. EU Data Act must be submitted via the official portal:

https://vedas.volkswagenag.de/eu-data-act

This includes regulators and public institutions that can request access to data in exceptional circumstances.

Your rights and options:

  • Data access for exceptional needs: Access specific data – for example, for public safety, emergency or regulatory purposes
  • Ensuring the public interest and safety: Use the data responsibly for the benefit of the public

Go to website for authorities and public bodies

https://vedas.volkswagenag.de/eu-data-act