MAN Germany

MAN uptime guarantee

At a glance

  • On-site breakdown support
    Experienced mechanics will come to you if you break down on the road due to a technical defect.
  • Short waiting times
    Thanks to a dense network of workshops throughout Europe, we are well positioned to serve you as quickly as possible.

Our goal is to get you to your destination:
the MAN uptime guarantee

No matter where you are, with the MAN uptime guarantee, you can rely on us to make sure your vehicle is ready to go.

Uptime guarantee for the MAN van: conditions that you can count on

The following table gives you an overview of the availability and scope of services provided under various conditions.

Service Service limit Condition Further criteria
On-site breakdown support Small parts
up to EUR 50.00
-  
Towing service To the nearest MAN service outlet -  
Replacement vehicle EUR 90.00
per day
Max. 3 days Not in combination
with additional
mobility services
Breakdown compensation EUR 60.00
per day
Max. 3 days In the event that no
replacement vehicle
is available, not in
combination with
additional mobility services
Hotel accommodation EUR 120.00
per night, per
person
Max. 3 days,
breakdown location is
at least 50 km away from the
home address
of the customer
Not in combination
with replacement vehicle,
breakdown compensation,
train/flight
Taxi /
local public
transport
EUR 50.00

Not in combination
with replacement vehicle,
breakdown compensation
Train/flight EUR 500.00 Breakdown location is
at least 50 km away from the
home address
of the customer
Not in combination
with replacement vehicle,
breakdown compensation,
hotel accommodation
Vehicle
collection service
Max. 50 km away from MAN service outlet   Not in combination
with replacement vehicle,
breakdown compensation

Uptime guarantee for the MAN truck: conditions that you can count on

The following table gives you an overview of the availability and scope of services provided under various conditions.

Service Service limit Condition Further criteria
On-site breakdown support
Small parts up to
EUR 50
Breakdown due to
a technical
fault
Service costs without
time limitation
Towing to the
nearest
MAN service outlet
without value limitation On-site repair
not possible
 
Replacement vehicle up to EUR 180 per day
(TGM, TGX/S)

up to EUR 130 per day
(TGL)
Repairs cannot
be completed on the day of
the breakdown

max. 14 days
not in combination
with compensation
Compensation EUR 180 per day
(TGM, TGX/S)

EUR 130 per day
(TGL)
Repairs cannot
be completed on the day of
the breakdown

max. 14 days
in the event that no
replacement vehicle is available

not in combination
with replacement vehicle

Uptime guarantee for your MAN and NEOPLAN coach: conditions that you can count on

The following table gives you an overview of the availability and scope of services provided under various conditions.

Service Service limit Condition Further criteria
On-site breakdown support Small parts up to
EUR 50
Breakdown due to
a technical
fault
Service costs without
time limitation
Towing to the
nearest
MAN service outlet
without value limitation On-site repair
not possible
 
Compensation EUR 600 per day
(2-axle)

EUR 700 per day
(3-axle)

EUR 1,000 per day (NEOPLAN Skyliner)
Repairs cannot
be completed on the day of
the breakdown

max. 3 days
 

We are here to help in the event of a breakdown. Experienced technicians will repair your coach on-site or take you to the nearest MAN service outlet. Workshops that offer our MAN BusTopService also provide other extensive services and are experts on buses and coaches. Use our MAN Dealership Search to find out which workshops offer MAN BusTopService.

Find out more about MAN BusTopService

Note: the provisions of the uptime guarantee are not the same for all countries.

Further information

Would you like to know more about the MAN uptime guarantee for your MAN vehicle? All the details are provided in our information material.

Download brochure

Uptime guarantee for your MAN and NEOPLAN coach

Download brochure
Download brochure

Uptime guarantee for your MAN van

Download brochure
Download brochure

Uptime guarantee for your MAN truck

Download brochure

Help on the road with Mobile24

There is never a good time for a vehicle to break down. But if something does go wrong, we’re only a call away – 24 hours a day, 365 days a year.

Tel. 00800 66 24 53 24 (00800 Mobile24)*

* Landline free of charge. Mobile charges may vary, depending on the provider. If your provider does not support toll-free numbers, please dial +49 1805 35 35 33 33 (14 ct/min from a German landline. Prices for mobile networks and from outside Germany depend on the tariff).
Find out more about Mobile24

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