MAN uptime guarantee

MAN uptime guarantee

Stay mobile – unstoppably mobile

The MAN uptime guarantee for your used MAN truck from MAN TopUsed.

At a glance

  • Maximum mobility and reliable operational readiness
    Mobility and reliability are crucial! That’s why the MAN uptime guarantee provides reliable operational readiness for your used MAN trucks, ensuring your mobility in more than 30 European countries.
  • Quick help on the spot in the event of a breakdown
    Stay relaxed: If your MAN ever breaks down, our experienced mechanics are guaranteed to provide quick and reliable on-the-spot support. Thanks to a tightly-knit service network across Europe, support is usually quickly at your side. Our MAN service outlets also have particularly long opening hours – if necessary, we are there for you even by night or at the weekend. We take care of your MAN right on the spot or take it to the nearest workshop.
  • Optimal economic protection
    We know that in the field every minute counts – which is why we don’t waste any time when it comes to repairs and quickly get you back on the road. Depending on the repairs required, you will receive a replacement vehicle or a downtime compensation.

Services you can count on

With the MAN uptime guarantee we are always there for you and ensure a continued journey. This is an excellent prerequisite for a good feeling en route. To achieve this, we offer the following comprehensive services:

The following table gives you an overview of the availability and scope of services provided under various conditions.

Service Prerequisites Service limit Further criteria
Roadside breakdown assistance Breakdown due to a technical defect Small parts up to EUR 50 Service without
time limit
Towing to the nearest MAN service outlet On-site repair not possible Without value limitation  
Replacement vehicle Repair cannot be completed on the day of breakdown Up to EUR 180 per day (TGM, TGX/S),
up to EUR 130 per day (TGL)
Not in combination with downtime compensation,
max. 14 days
Downtime compensation Repair cannot be completed on the day of breakdown Up to EUR 180 per day (TGM, TGX/S),
up to EUR 130 per day (TGL)
If no replacement vehicle is available
not in combination with replacement vehicle,
max. 14 days

Note: The MAN uptime guarantee is only available in combination with a MAN TopUsed warranty, a MAN ServiceContract and MAN ServiceCare S.

We repair your truck – quickly and reliably

Reliable help in the event of a breakdown at any time

No matter where you happen to be on the road – thanks to our close-knit service network, the nearest MAN service outlet is almost always within your reach. Furthermore, MAN Mobile24 offers you on-call support in the event of a breakdown. Available around the clock, 365 days a year. Just call the MAN Mobile24 number, which is the same throughout Europe, and our experts will organise everything else for you: rapid assistance or repair on site, transport to the nearest MAN service outlet and further repair.

MAN quality in every detail

For quick repairs, the short-term availability of all required spare parts is crucial. That is exactly why we go the extra mile. We only use MAN Genuine Parts, which are covered by a 2-year warranty. Efficient parts management ensures that 80 % of all relevant spare parts are consistently available in our workshops. We provide special parts within one week.

On the safe side, also financially – even in the event of a breakdown

With the MAN uptime guarantee you are also fully financially covered in the event of damage. In case of a technical breakdown, we organise and cover the costs of breakdown assistance directly on site. This also includes towing to the nearest MAN service outlet if on-site repair is not possible. Of course, you will receive a replacement vehicle if the repair cannot be carried out on the very day of the breakdown. In the unlikely event that no equivalent replacement vehicle is available, you will receive a downtime compensation.

Your entry into digital maintenance management:
MAN ServiceCare S

With MAN’s free service MAN ServiceCare S, you and your MAN service outlet can keep track of the status of your MAN truck at all times. As soon as one of your MAN vehicles requires maintenance, your MAN service outlet contacts you proactively and coordinates the upcoming workshop visit with you.

With MAN ServiceCare S, you can view upcoming appointments, any components requiring maintenance and damage reports at any time on the RIO platform. Thanks to forward planning, appointments can be intelligently bundled and service needs easily combined. You thus benefit from maximum uptime, save time and administrative effort.

Just a few steps and you will profit from MAN ServiceCare S

  1. Install the RIO Box in your vehicle, if not already available
  2. Visit the MAN Marketplace and find out more:
  3. Book MAN ServiceCare S or MAN ServiceCare M via the Marketplace and register on the RIO platform
  4. Mobile data transmission of vehicle and maintenance information to the RIO Cloud

What the MAN TopUsed uptime guarantee has to offer

The MAN uptime guarantee is available for your used MAN TGL, TGM, TGS or TGX with a term of 6, 12, 24 or 36 months. Prerequisite is the activation of the free MAN ServiceCare S service in combination with a MAN ServiceContract and a MAN TopUsed warranty.The following options are available:
Digital maintenance management
Digital maintenance management
  • Free MAN ServiceCare S **

**MAN ServiceCare M as optional add-on

Learn more
MAN ServiceContract
MAN ServiceContract
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Any questions?

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